General Maintenance / Facilities Requests

The University has a professional staff of technicians, painters, plumbers, carpenters, and electricians that work to preserve the integrity of the residential environment. Housing Facilities staff is available from 8:00 AM to 5:00 PM to address routine (non-emergency) maintenance concerns. 

Emergency Facilities staff is available 24 hours a day, 7 days per week. The following items are considered emergencies in University Housing:

  • Doors that do not lock, unlock or secure properly
  • Lost key or a key stuck inside of the door
  • Loss of heat, air conditioning, or water
  • Flooding
  • Clogged drain, sink, or toilet
  • Broken window
  • Equipment fire

To Report Any Facilities Concerns

Please contact the Housing Facilities Call Center at (251) 460-7655 Monday through Friday, 8 AM – 5 PM (CST). IF IT IS AN AFTER-HOURS EMERGENCY: Please contact your Community Office to speak with the RA On-Duty. The RA On-Duty will be able to access the Housing Facilities Staff Member On Call for you.
Common Questions
PTAC Units (Air Conditioning) in New Hall & Stokes Hall
Each room's PTAC (A/C) unit is controlled by overall building software.  The software determines the range that each room's temperature is allowed to fluctuate in order to maintain the best overall building humidity and prevent mold. Each room's thermostat (on the wall near entrance) will allow you to adjust your temperature within the 69-76 degree range.

A motion detection feature is built-in to the building's software that will detect when a room has been vacant longer than 1 hour. After one hour without motion, an individual room will revert to energy saving mode and will auto-adjust the room's temperature setting allowing it to increase no higher than 75 degrees.

Upon returning to the room from an extended absence, students may notice it feels warmer than their pre-set temperature. However, the motion sensor will register their presence and automatically begin lowering the temperature to their previous setting within a short time. Don't worry, the motion sensor is sensitive enough to detect small movements while sleeping to prevent it from shutting off throughout the night.

If students feel it is excessively hot in their room, please report this to a Residence Life staff member by calling your RA On-Duty. We can look at the temperature history of the room through the building software system to determine if there is indeed a problem or if it has just been in resting mode (at 75 degrees).

If the student places the PTAC unit in the "Auto" setting and the room's temperature reaches 68 degrees, the unit will adjust itself to heat. However if the student places the PTAC unit in the "On" setting, the unit will continue to blow cool or warm air (whichever the unit is set to).