Teladoc

Protect Yourself and Your Family from COVID-19

Teladoc gives you access 24 hours, 7 days a week to a U.S. board-certified doctor through the convenience of phone, video or mobile app visits. It's an affordable option for quality medical care.

A welcome kit is being mailed to your home with instructions for setting up your Teladoc® account, completing your medical history and requesting a consult. Once you're set up, a Teladoc doctor is always just a call or click away.

MEET OUR DOCTORS

Teladoc is simply a new way to access qualified doctors. All Teladoc doctors:

Are practicing PCPs, pediatricians, and family medicine physicians
Average 20 years experience
Are U.S. board-certified and licensed in your state
Are credentialed every three years, meeting NCQA standards

GET THE CARE YOU NEED

Teladoc doctors can treat many medical conditions, including:

Cold & flu symptoms
Allergies
Sinus problems
Sore throat
Respiratory infection
Skin problems
And more!

WHY TELADOC?

It is a convenient and affordable option for quality care.

When you need care now
If you're considering the ER or urgent care for a non-emergency issue
On vacation, on a business trip, or away from home
For short term prescription refills

Get started with Teladoc

It’s quick and easy to set up your account online. Simply visit the Teladoc® website, click “Set up account,” and then follow the instructions below.

Confirm benefits - Provide some information about yourself to confirm your eligibility.
Benefit confirmation - We’ll confirm that we found your benefits. Click “CONTINUE” and finish creating your account.
Create account - Enter your contact information, username, password, and security questions.

Frequently Asked Questions

▼ What is Teladoc?

Teladoc provides 24/7 access to U.S. board-certified doctors by phone or video for many nonemergency illnesses, including flu, allergies, sinus infections, and more.

▼ Who are the Teladoc doctors?

Teladoc doctors are licensed internists, family doctors, and pediatricians. They average 20 years of experience and are licensed to practice in your state.

▼ Does Teladoc replace my doctor?

No. Teladoc doesn’t replace your primary care doctor. Teladoc should be used for nonemergency illnesses when it is not convenient to get to the doctor or it is outside of regular office hours.

▼ How do I talk to a Teladoc doctor?

You can connect with a doctor via phone or video.

▼ How do I set up my Teladoc account?

Visit the website listed below and click “Member Login.” You can also download the mobile app or call the number below

▼ How do I request a visit?

Log in to your account online or via the app and click “Request a Consult.” You can also request a visit by calling 1-800-TELADOC (835-2362).

▼ Is there a time limit when talking with a doctor?

There is no time limit for visits.

▼ Am I charged more for talking longer?

There is no extra charge for longer doctor visits.

▼ Can Teladoc doctors write a prescription?

Yes, Teladoc doctors can prescribe medication when medically necessary.
Visit teladoc.com/prescription-policy for details.

▼ If the Teladoc doctor recommends that I see my primary care doctor or a specialist, do I still have to pay the Teladoc visit fee?

Just like any doctor appointment, there is a fee for the consulting doctors time. However, your plan covers this cost.

▼ Can my primary care doctor get a record of my Teladoc visit?

With your consent, we’ll send an electronic copy of your Teladoc visit to your primary care doctor.

Pediatric Frequently Asked Questions

▼ Does Teladoc replace my child’s doctor?

No. Teladoc doesn’t replace your primary care doctor. Teladoc should be used for non-emergency illnesses when it is not convenient to get to the doctor or it is outside of regular office hours.

▼ What ages are covered by Teladoc?

Our pediatricians treat children of all ages—from newborns through age 17. We also have physicians who can care for patients who are older than 17.

▼ Who can request a consult for a child?

A parent, guardian, or authorized consenter can request a consult for the child or minor.
Dependents under the age of 18 cannot request a consult directly.

▼ Who is an authorized consenter?

An authorized consenter is an individual the parent or guardian has previously assigned to speak with the doctor on the child’s behalf in the parents’ or guardian’s absence. The authorized consenter must be appointed by the parent or guardian prior to any consult.

▼ How is an authorized consenter assigned?

▼ Can my child’s pediatrician or primary care doctor receive a record of the Teladoc visit?

Yes, with your permission we will send an electronic health record to your child’s pediatrician or primary care doctor.